When you call about a person you are worried about, Accessline staff will ask you:
- for information about the situation
- details about the person you are calling for
- your relationship to the person
- what your concerns are.
We will provide you with advice and information on what further support might assist the person and local services that are available to them.
If the person is with you, we may ask to speak to them directly so we can understand more about what is going on for them.
If the person is not with you and it is felt that further support is needed, we will try to make contact with the person to check if they are ok and talk to them about their options for support.
If we are not able to get in touch with the person, we will make a referral to their local Community Mental Health Drug and Alcohol Service, who will keep trying to contact the person to offer support.
If we are concerned that the person is at immediate risk of harm, we will arrange for Emergency Services to attend.
The staff on the other end of the phone are knowledgeable about many conditions and are very willing to chat about your situation over the phone for a short time
- person with experience calling Accessline for themselves