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Accessline - 1800 800 944

Accessline is a free phone service staffed by mental health practitioners and operates 24 hours a day, seven days a week.

Who can call Accessline

Accessline is available to anyone living in the Murrumbidgee Local Health District region. The service can provide advice and assistance to:

  • People experiencing issues with their own mental health or drug and/or alcohol use
  • Carers and people supporting loved ones with a mental health and/or drug or alcohol issue
  • People who are worried about the mental health of someone they know
  • Health Professionals (including GPs, service providers and emergency services workers).

What Accessline can help with

The trained staff at Accessline can:

  • talk to you about your concerns and provide advice
  • give you information about where to get support in your local area
  • make a referral for you to your local Community Mental Health Drug and Alcohol Service
  • suggest strategies to reduce and manage your distress until your appointment
  • guide you to further support if you are in crisis or feel unsafe.

Accessline do not provide a counselling service. However, they can suggest other services who can spend more time talking things through with you if you would like to.

There are a range of services in Murrumbidgee that can assist with your emotional wellbeing, help with a challenging situation that is affecting your mental health, provide assistance with drug and/or alcohol use, or support you with an ongoing issue. Accessline can help guide you to the right support for you.

When you call they organise services while you are on the line, they give support and helpful advice to you during the call.

- person with experience calling Accessline for themselves

What to expect when you call

Frequently Asked Questions

Provide feedback on your experience

If you experience an issue with using the Accessline service or would like to share feedback, you can do so by contacting our feedback department on: 

Last updated: 27 July 2022